Delivery Information

Postage
We post Monday to Friday and occasionally Saturdays

When can I expect my order?
All orders are posted by Royal Mail. If ordered before 3pm we aim to despatch the same day (Mon - Fri). 1st class orders should be received within five working days (UK only). 2nd class orders may take longer.
If you choose next day delivery this is only in accordance with Royal Mail:
If you order on a Friday (before 3pm) it should be delivered before 1pm on Monday.
If you order Saturday/Sunday it will be sent on Monday and should be delivered before 1pm on Tuesday.
If you order on Monday - Thursday (before 3pm) it should be delivered before 1pm the following day.

Please note, during postal strikes, public holidays and adverse weather, delivery times may vary and this is out of our control.

I have entered incorrect delivery details
Call us immediately (during working hours) on 01803 394075 to let us know and leave a message if there is no answer!
We cannot be held responsible for problems caused by inaccurate delivery information supplied to us.

Incorrect items sent / Items missing
Please check your order once delivered in case of discrepancies. Please notify us of any issues within one week of despatch, as any discrepancies will not be rectified after this.

Items broken
We try and wrap up all breakable items carefully and all orders are sent in padded envelopes but occasionly accidents happen. Please send us a photo of the package and which items have been damaged so we can resend or refund.

Missing Orders
In the event of missing items, we can only send out missing orders after two weeks of date of postage (UK) / after 25 days (rest of the world), and upon receipt of an email stating the missing order. This is due to Royal Mails policies on lost post.